Shipping policy

Shipping Policy

Introduction

Welcome to Rusty Hive Online! We specialize in custom printed and print-on-demand items, alongside a curated selection of gifts, camping, and survival gear. Our products are sourced from various trusted vendors, ensuring quality and efficiency in delivery. Please note, due to the nature of our business model, shipping times may vary as we primarily rely on our partners for fulfillment.

Shipping Times

- Custom Printed and Print-on-Demand Items: Estimated delivery time is 1-2 weeks from the order date. These items are made-to-order, ensuring a personalized touch.

- Other Gifts and Survival Items: Typically shipped within 1-2 weeks from the order date, subject to availability.

Please understand that these are estimated shipping times. We strive to select vendors with the best shipping practices and who are consistently rated at or above a 9.3 on a scale of 1 to 10 for print on demand items, but occasional delays outside our control may occur.

Shipping Costs

Shipping costs are calculated at checkout and vary based on the size, weight of the items, and the shipping destination. We offer standard shipping rates and, for select items, expedited shipping options.

International Shipping

Rusty Hive Online ships globally. International customers are responsible for any customs, duties, or taxes imposed by their country. Please be aware that international shipping times can be longer than domestic due to customs processing.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package's progress. In case of any issues, please contact our customer service team.

Shipping Carriers

We use a variety of shipping carriers to deliver orders, including but not limited to UPS, FedEx, and USPS. The carrier used for your order will depend on the shipping destination and the size of the package.  You will be presented with the various options available to you for your specific location and item(s) during checkout

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer service immediately. We will work with you to resolve the issue, which may include a replacement or a refund as per our Return Policy.

Contact Us

For any shipping-related inquiries or special requests, please contact our customer service team at support@rustyhive.com. We are here to assist you.

Changes to Shipping Policy

Rusty Hive Inc AKA Rusy Hive Online reserves the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Rusty Hive Online. We are committed to providing you with high-quality products and a seamless shopping experience.